Policies Terms and Condtions

Terms and Conditions of Sale

Please read carefully the terms and conditions that are detailed below as they form the basis of the sale agreement between you and Secret Garden Gems when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that your purchase from us is subject to these terms and conditions. Secret Garden Gems reserves the right to amend the terms and conditions of sale at any time so we suggest that you review these terms and conditions prior to the completion of the purchase of any goods from our online shop.

Commencement of Contract

Your sale contract with Secret Garden Gems commences when we receive your payment. We reserve the right not to accept an order if we have reasonable grounds to believe that the order has not been placed in good faith, in which case we will advise you of that decision by email and refund any moneys received as soon as possible.

Prices

We will always use our best endeavors to ensure that prices on our website are accurate and up to date. We reserve the right to alter our prices at any time without notice but in the rare event that a price is changed after you authorize payment, you will be given the opportunity to cancel the order or authorize an additional payment. Our primary prices are in U.S. dollars. Our final charge includes an amount for the products you purchase and an amount for postage and handling - Please read "Postage and Handling". International customers should note that all charges related to duties and taxes in the country of destination are the responsibility of the purchaser.

Postage and Handling

Shipping Times:

Orders are shipped within 24-48 hours, excluding orders made on Friday through Sunday. Jewelry is shipped insured, first class mail in the U.S.  Need it shipped in a hurry, email us for alternative shipping options.

Delivery Times:

Domestic delivery takes 3-7 business days, international orders can take longer

Secret Garden Gems charges $4.00 for the first item purchased, and $2.00 for each additional item. Items are shipped First Class Mail U.S Postal Service.  Items over $25.00 are mailed insured.   International orders will cost $6.00 for the first item and $2.00 for each additional item. 

Should you require another shipping option please email us so we may adjust the prices and work out such arrangements.

Returns

Secret Garden Gems.com wants you to be a happy customer. We want you to be completely satisfied with the sterling silver jewelry that you receive from us, as we only sell high quality silver jewelry. We do understand that you may decide you need to return your purchase for some reason.

You may return your jewelry within 7 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund. To return jewelry to Secretgardengems.com, please email us  and we will issue the instructions for return.  Your refund will be credited through the means you purchased either through your PayPal account, or Google Checkout once your item is returned and received by us.

All Special orders will be charged a 10% Restocking fee

Postage fees are not reimbursable

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Privacy Policy

Secret Garden Gems understands many people are concerned about the safety of transferring their personal information on the Internet. We work hard to ensure your information is safe; we respect and value our customers and their privacy. The personal information you submit to us is used for purchase processing and account maintenance purposes only. This information is used to better serve our customers and will not be transferred to a third party for any reason.

PAYMENTS

We accept all forms of payment through PayPal and Google  Checkout: No need to sign up ahead of time. Do your shopping, find the items you want to buy, and add them to your cart..

You can make purchases through Google Checkout using a credit, debit, or gift card with the following logos:

  • American Express*
  • Discover*
  • MasterCard
  • Visa
  • Visa Electron**

Additionally, some customers may be able to purchase applications from Android Market using direct carrier billing.

PayPal allows you to make payments using a variety of methods including: PayPal Balance, bank account, credit card, PayPal Credit, and debit card.

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